TCS signs agreement for the digital transformation of Air New Zealand
TCS has signed an agreement with Air New Zealand to undertake a digital transformation that includes automation and artificial intelligence in over 600 applications.
Tata Consultancy Services (TCS) has sealed
a five-year strategic alliance with Air New Zealand. The goal of this agreement is to modernize the airline’s digital infrastructure and position it at the forefront of innovation driven by artificial intelligence (AI).Alliance to Transform Infrastructure.
This collaboration aims to strengthen Air New Zealand’s digital capabilities, enhance the customer experience, and optimize operational efficiency in key areas such as fleet management, crew scheduling, and ground services.
The agreement was announced at an event held at TCS’s Banyan Park campus in Mumbai, with the presence of New Zealand’s Prime Minister Christopher Luxon, Tata Group Chairman Natarajan Chandrasekaran, Air New Zealand CEO Greg Foran, and TCS CEO and Managing Director K. Krithivasan.
Vision for Digital Innovation.
Greg Foran, CEO of Air New Zealand, commented:
”Leveraging TCS’s expertise in cutting-edge technologies will help us enhance the customer experience, optimize our operations, and strengthen our commitment to cybersecurity and data protection. We began working with TCS in September 2024, and within just a few months, we have seen the benefits of their talent and expertise in digital solutions.”
Meanwhile, K. Krithivasan, CEO and Managing Director of TCS, stated:
”Thanks to our experience in the aviation industry and our ability to drive large-scale innovation, we will help Air New Zealand set new standards in efficiency, sustainability, and customer experience. Through the use of AI, automation, and cloud technologies, we aim to redefine operations, improve passenger experiences, and build a more agile and resilient airline.”
Airline’s Digital Transformation.
Air New Zealand operates a global network of passenger and cargo transport services across 49 national and international destinations. Each year, the airline transports over 15 million passengers on more than 3,400 weekly flights.
This transformation marks a milestone in the airline’s commitment to safety, innovation, and technological experiences for travelers worldwide.
TCS will integrate AI-powered automation and cloud technologies into more than 600 critical applications for the airline, innovating in areas such as cargo management, disruption handling, digital commerce, maintenance systems, and crew operations.
Furthermore, workforce transformation will be a key aspect of this alliance. TCS will lead large-scale training programs to enhance Air New Zealand’s team’s digital capabilities in AI, cybersecurity, and digital engineering.
With over 30 years of leadership in the aerospace sector, TCS collaborates with leading airlines around the world, offering consultative approaches and a portfolio of cognitive solutions in business, technology, and engineering.
TCS leverages industry-specific solutions such as TCS Aviana™, a cloud-ready autonomous digital platform that optimizes airline operations.
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